Privacy Policy

1. Who we are

HelloEcom ("we", "us", "our") provides eCommerce, Amazon advertising, marketplace management and Magento store services. This policy explains how we handle personal information collected through this website and in the course of providing our services.

2. Information we collect

We collect information you provide directly, such as when you contact us through this site or by email or phone. This may include:

• Your name, email address and phone number
• Company or brand name and details about what you sell
• Any other information you choose to share when enquiring about our services

We may also collect limited technical information automatically, such as browser type, pages visited and general location, typically through standard web analytics.

3. How we use your information

• To respond to enquiries and provide quotes for our services
• To deliver the services you engage us for (Amazon advertising, marketplace management, Magento work, etc.)
• To send updates or reports relevant to an ongoing engagement
• To improve this website and understand how visitors use it

We do not sell your personal information to third parties.

4. Sharing of information

We may share information with trusted third parties strictly where necessary to deliver our services — for example, platforms such as Amazon Seller Central, Google Ads, Meta Ads, or hosting and analytics providers. These parties are only given the information needed to perform their function.

5. Data retention

We retain personal information only as long as necessary to respond to your enquiry, deliver an engaged service, or comply with legal obligations.

6. Cookies

We use essential storage to run this site and remember your cookie choice. With your consent, we also use analytics and advertising cookies (through Google Tag Manager, which may include Google Analytics and Google Ads) to understand how visitors use the site and to measure our marketing. These are off by default and only switch on if you click Accept. You can change your choice at any time using "Cookie settings" in the site footer, and you can also control cookies through your browser settings.

7. Your rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details on our Contact page.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent revision.

9. Contact us

Questions about this policy can be sent to the email address listed on our Contact page.